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Sarah Stambler's

E-Tactics

®  etter

July 24, 2002
Volume 11, Issue 11

ZERO DOLLAR MARKETING:
IS THERE SUCH A THING?

Budgets are tight and marketers are looking for deals everywhere. I’ve been approached by marketers looking for performance-based deals, such as CPA deals (cost per acquisition). Some are looking for leads but others want to garner actual sales on other web sites.

"It’s really a win-win proposition," a marketer for an investment newsletter," told me. "All these sites have to do is run our e-mail to their lists, put our ad in their newsletter and we’ll pay them half of every order that comes in. They make money, we make money, and you will too."

"Sarah, this is zero dollar marketing," he said to me. "We will pay out on a real sale but we’re not going to spend any money on marketing. We’ve gotten burned before."

The problem with this scenario is that this marketer needed lots of deals because each place he might find has a finite number of users. And to get these deals set up on the right sites takes hours of calling and deal making. There’s a cost for that too, I’m sure, and many companies are not adding it to the equation. That’s why this marketer was trying to recruit me to work on a CPA basis as well.

Next a web hosting company called me up for assistance and I proposed they go with an excellent co-registration program that would net out at fifty cents a name or a direct e-mail daily tips mailings with $5 CPM. This company eventually decided to go with affiliate networks that charge small registration fees to have ads run on myriads of unknown sites of dubious quality. Since web hosting has such general appeal this company’s target "was anybody using a computer." They weren’t concerned where the ad ran.

"We only have to give them 30 – 50% of our sales," the young and green marketing manager said to me, proud to have found a low-cost solution.

"And that’s all you’re doing?" I asked him. "That’s going to be a really expensive proposition over the long term," I went on. "From the click to conversion numbers you sent me it looks like you could do much better with low-priced paid advertising. An order could cost you $16 with paid placement and with this CPA program you’re going to give away $33 for every $99 order you get."

"What can I say," the web hosting manager said, "my CEO isn’t really into spending any money."

Some consumer publishers I’ve heard say that offering a CPA deal suggests to mailers that an email list is "on life support" and is not generating sufficient response. CPA deals can also create accounting nightmares, and only trustworthy mailers should be offered such deals.

With all that said, if you are looking for CPA deals with sales as your goal–here are a few guidelines for you:

bulletCheck the program out

Before starting a campaign consult with an experienced peer, vendor or ad agency.

bulletStart small

Test the medium with a small campaign just as you would do with any other

bulletMake sure the site matches your needs

Determining whether there's real potential for gain in partnering with a specific site can be tricky.

Traffic volumes are important. If a site has 100,000 visitors a month, you’d need to get orders from .1% of site’s traffic to get 100 orders and then you’d be splitting that with your partner.

bulletLimit the number of orders that you will initially accept

If you experience a high conversion rate you might find that a CPA program is really costing you too much. You also want to let some time pass to see if there are excessive chargebacks or cancellations from a partner site’s users.

bulletGet your orders as quickly as possible

Don’t let too much cyber dust settle in on your new found customers. Arrange for an autoresponder to confirm their purchase and reinforce that the product is on its way to them.

bulletIf at first you don’t succeed

Don’t let one test be the only indicator of success or failure. Your offer may not have worked initially but with some adjustments you may find you can improve performance.

You may need to test both a soft offer and a hard offer at different times on the same site and adjust the marketing program based on the results.

Top

ONE MINUTE MARKETER—
Insights & Stats

What are marketers doing online?

A recent study by DoubleClick and survey firm Greenfield Online:

bulletSixty-five percent of marketing executives say they use email for generating leads. Other uses include sending out information, customer retention and building awareness (55 percent each), generating immediate sales (53 percent) and upselling (51 percent).

Internet Discs in Mail: Junk or Gem?

According to a June 2002 survey from the Center for a New American Dream, conducted among US 1,048 adults, only 1.9% of adults "really appreciate" getting unsolicited internet compact discs (CDs) in the mail. Another 13% "like" getting them, 52% day they "dislike" receiving them in the mail and 26% "despise" getting CDs in the mail. The survey found that only 8% of respondents claim to not receive internet discs in the mail.

Americans Spend More Online Than Other Countries

The United States continues to be the global leader of online purchasing and spending, according to Taylor Nelson Sofres (TNS) Interactive's third annual Global e-commerce Report (GeR) released on June 26, 2002. Across 37 counties participating in the survey, the average percent of Internet users who made online purchases is 15%. In comparison, the percent of online purchasers in the U.S. is 32%. Additionally, in terms of online spending, the worldwide median average spent during the past 4 weeks was $99 (100 Euros), while in the United States it is $162 (164 Euros). Korea, Germany, Norway and Great Britain follow the United States in online purchasing

Study Shows Hesitancy with Email Marketing

A new study finds direct marketers have concerns about the reliability of email address lists and their returns on investment, although a majority are planning to expand their efforts in response to the recent postal-rate increase. The study, from Victoria James Executive Search Inc., says 81 percent of marketers who participated in the study wanted to add email addresses to their files, but 65 percent said they think rented email lists have more delivery problems than postal lists. In contrast with other studies that showed a growing reliance on and investment in email marketing, 78 percent of respondents said email accounted for less than 25 percent of their total direct-marketing program.

In response to the rate increase, 55 percent said they would spend more on email, compared with 18 percent who said they would go into alternative media, while 15 percent said they would switch to telemarketing. Still, more than half said postal mail campaigns had a higher rate of return, while 39 percent who said email had a higher return.

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Conference Clips:
Online Marketing Has Yet To Tap Its Potential

ANA/AAAA Marketing Conference
New York, NY July 15-16

The most significant point made at the conference was in a speech made by Michael Zeisser, of McKinsey & Co., who emphasized that while traditional marketing is losing steam, online isn't doing enough to replace it.

In 1965 three TV spots could reach an audience but it now takes 97 to do same in 2002. Web users are watching 30% less television and 30% of TV viewers also have their PC in the same room. Also, 23% of viewers mute TV commercials and 73% surf to avoid ads. Online ads account for $5 to $15 billion spent last year, out of $350 billion spent on all advertising.

"Marketing isn't changing as fast as consumer behavior," Zeisser says.

One advertiser found its online club attracted high value consumers who turned out to be the most profitable sector in its client base.

Zeisser stressed that instead of cutting back on advertising budgets, marketers should find more ways to use the web constructively to study user behavior and generate better marketing decisions. Online is not going to go away and companies need to keep experimenting with the media.

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In This Issue

Zero Dollar Marketing: Is There Such a Thing?

ONE MINUTE MARKETER —  insights & stats

What are marketers doing online?

Internet Discs in Mail: Junk or Gem?

Americans Spend More Online Than Other Countries

Studies Shows Hesitancy with Email Marketing

Conference Clips:
Online Marketing Has Yet to Tap Its Potential

ANA/AAAA Marketing Conference
New York, NY
July 15-16

Want to learn more about us?  Please visit our site at: www.e-tactics.com

Or write:
Sarah Stambler

Phone: (212) 222-1713

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The E-TACTICS LETTER, (formerly MARKETING WITH TECHNOLOGY NEWS ISSN 1070-809X) is published 12 times a year by E-Tactics, Inc. an electronic marketing and publishing firm established in 1984 that specializes in the creative use of electronic media in the design and implementation of customer driven marketing, research and publication strategies.

© 2002 E-Tactics, Inc. All rights reserved.
Permission is granted to reprint or distribute The E-TACTICS LETTER as long as this full copyright notice is included together with the subscription information.