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| Sixty-five percent of marketing executives say they use email for generating leads. Other uses include sending out information, customer retention and building awareness (55 percent each), generating immediate sales (53 percent) and upselling (51 percent). |
According to a June 2002 survey from the Center for a New American Dream, conducted among US 1,048 adults, only 1.9% of adults "really appreciate" getting unsolicited internet compact discs (CDs) in the mail. Another 13% "like" getting them, 52% day they "dislike" receiving them in the mail and 26% "despise" getting CDs in the mail. The survey found that only 8% of respondents claim to not receive internet discs in the mail.
The United States continues to be the global leader of online purchasing and spending, according to Taylor Nelson Sofres (TNS) Interactive's third annual Global e-commerce Report (GeR) released on June 26, 2002. Across 37 counties participating in the survey, the average percent of Internet users who made online purchases is 15%. In comparison, the percent of online purchasers in the U.S. is 32%. Additionally, in terms of online spending, the worldwide median average spent during the past 4 weeks was $99 (100 Euros), while in the United States it is $162 (164 Euros). Korea, Germany, Norway and Great Britain follow the United States in online purchasing
A new study finds direct marketers have concerns about the reliability of email address lists and their returns on investment, although a majority are planning to expand their efforts in response to the recent postal-rate increase. The study, from Victoria James Executive Search Inc., says 81 percent of marketers who participated in the study wanted to add email addresses to their files, but 65 percent said they think rented email lists have more delivery problems than postal lists. In contrast with other studies that showed a growing reliance on and investment in email marketing, 78 percent of respondents said email accounted for less than 25 percent of their total direct-marketing program.
In response to the rate increase, 55 percent said they would spend more on email, compared with 18 percent who said they would go into alternative media, while 15 percent said they would switch to telemarketing. Still, more than half said postal mail campaigns had a higher rate of return, while 39 percent who said email had a higher return.
The most significant point made at the conference was in a speech made by Michael Zeisser, of McKinsey & Co., who emphasized that while traditional marketing is losing steam, online isn't doing enough to replace it.
In 1965 three TV spots could reach an audience but it now takes 97 to do same in 2002. Web users are watching 30% less television and 30% of TV viewers also have their PC in the same room. Also, 23% of viewers mute TV commercials and 73% surf to avoid ads. Online ads account for $5 to $15 billion spent last year, out of $350 billion spent on all advertising.
"Marketing isn't changing as fast as consumer behavior," Zeisser says.
One advertiser found its online club attracted high value consumers who turned out to be the most profitable sector in its client base.
Zeisser stressed that instead of cutting back on advertising budgets, marketers should find more ways to use the web constructively to study user behavior and generate better marketing decisions. Online is not going to go away and companies need to keep experimenting with the media.
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The E-TACTICS LETTER, (formerly MARKETING WITH TECHNOLOGY NEWS ISSN 1070-809X) is published 12 times a year by E-Tactics, Inc. an electronic marketing and publishing firm established in 1984 that specializes in the creative use of electronic media in the design and implementation of customer driven marketing, research and publication strategies.
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